Privacy
Last updated: [DATE]
MissionPassed respects your privacy. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit or use the MissionPassed website and services. MissionPassed is operated by [TO BE CONFIRMED].
Information We Collect
Depending on how you use MissionPassed, we may collect information such as:
- Account information: your email address and, if you provide it, your name, when you sign in to a customer account.
- Purchase information: your order details, email address, billing details such as name and billing address, and payment status when you buy Full Access.
- Access information: a record on your customer account showing that you have purchased Full Access, so that paid guides can be unlocked for you.
- Communications: messages you send us, for example through the contact form, including your name and email address.
- Website usage information: pages viewed, searches made on the site, and how you interact with the website.
- Device information: browser, device type, IP address and approximate location derived from technical data.
We only collect information that is reasonably necessary to operate, improve and protect MissionPassed and provide our services.
Payment Information
Purchases are made through Shopify's checkout and processed by Shopify and its payment providers. We do not receive or store your full credit or debit card details. Payment providers collect and process payment information in accordance with their own privacy policies and security practices.
How We Use Information
Information may be used to:
- Provide access to purchased MissionPassed content.
- Process and verify purchases.
- Manage customer accounts and access rights.
- Provide customer support and respond to enquiries.
- Maintain and improve the website.
- Understand how visitors use MissionPassed.
- Detect or prevent fraud, abuse and security threats.
- Comply with legal obligations.
- Send service-related communications, such as order confirmations and sign-in codes.
Cookies and Similar Technologies
MissionPassed uses cookies and similar technologies, including those set by Shopify, where necessary for the website to work (for example, to keep you signed in, remember your cart and complete checkout), for security, and to understand how the website is used.
Where required by applicable law, you will be given appropriate information or choices regarding non-essential cookies. You can also control cookies through your browser settings, although blocking some cookies may stop parts of the website, such as signing in or checkout, from working.
Service Providers
We rely on third-party service providers to operate MissionPassed, including:
- Shopify, which hosts our online store and provides checkout, customer accounts and related services.
- Payment processors used through Shopify's checkout.
- Analytics services, including those provided by Shopify.
- Video hosting platforms used for embedded walkthrough videos, such as YouTube or Vimeo.
- Email services used to send order and account messages.
These providers process information on our behalf or according to their own privacy policies. You can read more about how Shopify handles personal information at shopify.com/legal/privacy.
Embedded Content
MissionPassed may include embedded content from third-party platforms, such as video walkthroughs hosted on YouTube or Vimeo. Embedded content may allow the third-party provider to collect information about your interaction with that content in accordance with its own privacy practices.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide our services (including keeping your purchased access available), maintain business and transaction records, resolve disputes, prevent fraud and comply with legal obligations.
Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable law.
Your Rights
Depending on where you live, you may have rights regarding your personal information under applicable privacy and consumer protection laws, including the Australian Privacy Principles, the GDPR (for people in the EU and UK) and US state privacy laws. These may include rights to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request deletion of your information, subject to legal record-keeping requirements
- object to or restrict certain processing
- make a complaint to a privacy regulator
To make a request, please Contact MissionPassed. We may need to verify your identity before acting on it. Deleting your customer account will remove your access to purchased guides.
Children's Privacy
MissionPassed is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law. If we become aware that personal information has been collected inappropriately from a child, we may take reasonable steps to delete it.
International Users
MissionPassed may be accessed by users in multiple countries. Information may be processed or stored in countries other than the country in which you live, depending on the service providers and infrastructure used to operate MissionPassed, including Shopify. Where required, we will handle personal information in accordance with applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to MissionPassed, our practices or applicable legal requirements. The latest version will be published on this page with an updated "Last updated" date.
Contact
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please Contact MissionPassed.